Widerrufsrecht

Return & Refund Policy
At Velnaroro, we want every customer to have a positive shopping experience. If your order does not fully meet your expectations, our return and refund policy provides a straightforward solution.

Return Period
Customers may submit a return request within 30 days after receiving their order.

To be eligible for a return, the product must:

Remain unused and in original condition

Include original packaging and included accessories

Be returned without damage caused by improper handling

Items that have been altered, customized, or damaged after delivery may not qualify for a refund.

How to Request a Return
Before returning any product, please contact our customer support team.

Email:

info@velnaroro.store

Please provide the following information:

Order number

Customer name

Email address used for purchase

Description of the return reason

Supporting images if the item has defects or damage

Our support team will review your request and provide return instructions.

Refund Procedure
Once we receive and inspect the returned item, we will send a confirmation regarding the refund status.

If your return is approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that banks and payment providers may require additional time before the refund appears in your account.

Original shipping fees are not refundable unless the product was delivered incorrectly or arrived defective.

Damaged or Incorrect Items
If your order arrives damaged or you receive a different product than ordered, please notify us within 7 days after delivery.

To help us resolve the issue quickly, please include:

Photos of the product

Photos of the packaging

Order details

We will evaluate the situation and provide a suitable solution, including replacement or refund where applicable.

Product Exchanges
Currently, we do not offer direct exchanges.

Customers who wish to replace an item may return the original order (if eligible) and place a new purchase.

Items Not Eligible for Return
Returns are not accepted for:

Personalized or customized items

Gift cards

Digital products

Products damaged through misuse