Versand

Shipping Policy
At Velnaroro, we work to ensure your order arrives safely and efficiently.

Order Preparation
Orders are usually prepared within 1–2 business days after payment confirmation.

Orders placed during weekends or holidays will begin processing on the following business day.

Delivery Time
Estimated delivery timeframe:

3–12 business days

Delivery times may vary depending on destination, carrier operations, customs procedures, and periods of increased demand.

Shipment Tracking
Once your order has been dispatched, tracking information will be provided whenever available.

Accurate Delivery Information
Customers are responsible for entering correct shipping details during checkout.

If an incorrect address causes delivery problems, additional shipping costs may apply.

Shipping Delays
Although we cooperate with reliable logistics providers, delays may occur due to circumstances outside our control.

These may include:

Weather conditions

Customs inspections

Carrier delays

Peak season volume

Missing Packages
If your order does not arrive within the expected timeframe, please contact us.

We will assist in checking the shipment status with the carrier.

Import Fees
International customers may be responsible for customs duties, taxes, or import charges required by their country.

Contact
Email:

info@velnaroro.store

business@velnaroro.store